Refund policy
Return Policy
We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us via WhatsApp at +65 89828694. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will provide you with return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions via WhatsApp at +65 89828694.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Shipping Cost Responsibility
If the return is not due to product defects, incorrect items sent, or shipping damage caused by us, the return shipping cost will be the responsibility of the customer.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Overseas products are non-refundable and non-cancellable once they have been shipped from the transit warehouse.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have first. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not.
If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us via WhatsApp at +65 89828694.